Position Summary:
Responsible for coordinating service contract processes and customer support for the Hospital Division. This includes follow-up on service quotes, client communications, system updates, and internal coordination with various teams to ensure timely and accurate service delivery.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or text related to service contracts.
• Maintain and update contact lists of hospitals and clinics in Puerto Rico.
• Collect required information to generate accurate service quotes and follow up on their status.
• Track customer interactions, progress, and outcomes in Salesforce.
• Monitor reports related to installations, repairs, and services performed outside of existing contracts to identify new opportunities.
• Log leads, service opportunities, and follow-up actions in Salesforce and communicate them to the appropriate sales teams.
• Coordinate customer satisfaction surveys, compile results, and issue reports.
• Support administrative tasks such as document handling, correspondence, phone support, and online research.
• Process service billing and ensure finance receives necessary documentation.
• Assist in scheduling installations, preventive maintenance, service requests, or part orders.
• Serve as backup for the Reception area when needed and participate in internal meetings or training sessions.
• Continuously seek process improvements aligned with the company's efficiency model.

Job Requirements:

• High school diploma and at least two years of college or technical coursework in a related field.
• Minimum one (1) year of experience in customer service, coordination, or administrative support.
• Strong communication skills in both English and Spanish (verbal and written).
• Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Experience using CRM or workflow systems (e.g., Salesforce) is preferred.
• Strong attention to detail, organization, and ability to handle multiple tasks simultaneously.
• Ability to identify priorities, follow up consistently, and work with minimal supervision.
• Comfortable working in dynamic environments and collaborating across teams.
• Availability to work flexible schedules and extended hours if needed.
• Professional demeanor and a strong commitment to internal and external customer service.