Position Summary:
The Customer Care & Operations Coordinator is responsible for managing service requests received via phone or email, ensuring timely coordination of technical support, accurate documentation, and high-quality customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
Key Duties and Responsibilities:

• Coordinate and assign service requests in Salesforce, ensuring accurate entry of client and equipment information.
• Prepare service quotes, verify warranty coverage, and process approved requests through the finance department.
• Schedule technicians according to availability, training, and client location.
• Monitor service progress and confirm closure in Salesforce and Acumatica systems.
• Generate invoices, verify tax accuracy, and ensure proper delivery to clients.
• Maintain updated equipment records, preventive maintenance schedules, and service documentation.
• Assist with customer communications, service scheduling, and coordination of demos, installations, and recalls.
• Support warranty claims, parts requests, and purchasing follow-up with suppliers and internal departments.
• Coordinate logistics for conventions, trainings, and internal projects as assigned.
• Provide administrative and clerical support to ensure department operations run efficiently.
• Promote continuous improvement and adherence to company quality and customer service standards.

Requirements:

• Associate degree, technical certification, or two years of college-level studies.
• Minimum one (1) year of experience in customer service, coordination, or administrative support.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills in English and Spanish.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
• Team-oriented mindset and professional demeanor under pressure.
• Flexibility to work extended hours or irregular schedules when required.

Equal Employment Opportunity Employer.