Salary: $20.00 per hour

Position Summary

The Service Technician I supports the Service Technicians, Senior Service Technicians, and Supervisor in the installation, troubleshooting, preventive maintenance, calibration, and repair of laboratory and biomedical equipment. This role is responsible for delivering high-quality technical support and customer service while ensuring compliance with company procedures and safety standards.

Responsibilities

• Perform diagnostics, preventive maintenance, calibration, certification, and repair of laboratory and biomedical equipment.

• Assist with equipment installations, removals, repairs, and technical service calls both onsite and remotely.

• Provide first-level customer support by phone and communicate effectively to identify and resolve equipment issues.

• Document service activities, generate reports, and manage service tickets through Salesforce and other tracking systems.

• Maintain accurate inventory and control of equipment, tools, and parts within the workshop and storage areas.

• Monitor equipment performance using remote monitoring systems and stay updated on product changes and technical manuals.

• Support operational activities including equipment transportation, training setups, conferences, demonstrations, and company events.

• Ensure compliance with safety, decontamination, quality, and customer service standards while working collaboratively with internal teams.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field; or Associate Degree in Biomedical Equipment Repair or equivalent technical discipline.

• Minimum of one (1) year of experience in customer service and at least one (1) year performing technical service or equipment repair functions.

• Valid driver’s license and valid passport with availability to travel within and outside Puerto Rico.

• Strong knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

• Fully bilingual (English and Spanish) with excellent verbal and written communication skills.

• Strong troubleshooting, organizational, multitasking, and problem-solving abilities with attention to detail.

• Ability to work independently, manage priorities, and perform effectively under pressure in fast-paced environments.

• Availability to work overtime, weekends, holidays, and flexible schedules as business needs require, with strong interpersonal and customer service skills.

Equal Employment Opportunity Employer.