Salary: $20.00 per hour

Responsibilities

• Assist with installation, maintenance, calibration, and repair of laboratory equipment.
• Perform basic diagnostics and preventive maintenance.
• Track and manage equipment received for service.
• Communicate with customers to gather issue details and provide first-level phone support.
• Prepare daily service reports and document work in internal systems (e.g., Salesforce).
• Follow safety, decontamination, and operational procedures.
• Transport equipment between locations as needed.
• Maintain an organized workspace and manage tools/parts inventory.
• Monitor equipment performance using remote tools.
• Stay up to date with product knowledge and attend required trainings.
• Support setup and breakdown of equipment for events or trainings.
• Deliver professional, responsive, and courteous customer service at all times.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or Associate's degree in biomedical equipment repair, or related field.
• At least one (1) year of technical service or related experience, plus customer service experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong communication skills in English and Spanish.
• Valid driver’s license and passport; willingness to travel.
• Ability to multitask, prioritize, and work under pressure with minimal supervision.
• Strong attention to detail and problem-solving skills.
• Team-oriented with good interpersonal skills and professionalism.
• Flexible schedule, including weekends, holidays, and overtime as needed.

Equal Employment Opportunity Employer.